Anh10 Privacy Policy — Malaysian User Data Protection
This Privacy Policy explains how anh10 collects, uses, stores, and protects the personal information of users on our Malaysia platform. By using anh10's services, you agree to the practices described in this policy.
This policy applies to all registered users and visitors of the anh10 platform.
Information We Collect
Anh10 collects various types of information when you register, use the platform, or interact with our services. This information is necessary for the platform to function properly and to provide users with a secure experience.
Your full name, date of birth, mobile number, email address, and ID number as provided during registration. This information is used to verify your identity and comply with legal requirements.
Device type, operating system, browser type, IP address, general location data, and device identifiers. This information helps us detect suspicious activity and optimise the platform for mobile devices.
Transaction records in Malaysian Ringgit (RM), payment methods used (such as FPX or local e-wallets), transaction reference numbers, and deposit and withdrawal history. anh10 does not store full account numbers.
Pages visited, session duration, in-platform actions, game preferences, and other interaction data. Cookies are used to maintain login sessions, store preferences, and analyse usage patterns in aggregate.
How This Information Is Used
Anh10 only uses collected information for legitimate purposes directly related to platform operations. We do not sell users' personal information to any third party for marketing purposes.
- Identity verification and account security — ensuring that only the legitimate account holder can access and manage their account.
- Financial transaction processing — verifying deposits, processing withdrawals, and maintaining accurate financial records in MYR.
- Fraud prevention and legal compliance — detecting suspicious activity, complying with Malaysian legal requirements, and cooperating with authorities when required.
- Platform improvements — analysing aggregate usage patterns to improve platform functionality, speed, and usability.
- Service communications — sending important notifications relating to your account, transactions, or policy changes. anh10 does not send marketing communications without user consent.
- Customer support — enabling the anh10 support team to understand the context of your enquiry and provide accurate assistance.
Cookies & Tracking Technologies
Anh10 uses cookies and similar tracking technologies to enhance the user experience and maintain platform security. Cookies are small text files stored on your device when you browse a website.
Required for core functions such as login sessions, account security, and transaction processing. Cannot be disabled without affecting platform usability.
Collects statistical data on how users interact with the platform in aggregate and anonymously. This helps us identify areas of the platform that need improvement.
Saves user settings such as your preferred language and display preferences so you don't need to reconfigure them each time you use the platform.
You can manage or disable cookies through your browser settings at any time. However, disabling essential cookies may affect your login functionality and account security.
Data Storage, Security & Sharing
How We Protect Your Data
All personal information is stored on servers protected by SSL encryption and strict access controls. Passwords are stored in encrypted form using robust hashing methods. Only authorised personnel may access user data, and every access is logged for audit purposes.
Anh10 conducts regular security checks to identify and address system vulnerabilities before they can be exploited.
Sharing with Third Parties
Anh10 does not sell or rent users' personal information to third parties. However, we may share necessary information with:
- Payment service providers for processing transactions
- Licensed gaming technology providers
- Relevant authorities where required by law
- Legal counsel in legitimate dispute situations
Retention period: Active account information is retained for the duration the account remains active. After an account is closed, transaction records and identity verification information are retained for as long as required under applicable Malaysian law, typically seven years for financial records.
Your Rights as a User
Anh10 users have certain rights regarding their personal data. You may submit requests relating to these rights to our support team at any time.
You have the right to request a copy of the personal information we hold about you. Requests will be processed within a reasonable timeframe following identity verification.
If your personal information is inaccurate or out of date, you may request a correction. Certain details such as date of birth may require supporting documents before they can be updated.
You may request the deletion of your account and personal data, subject to financial record retention requirements mandated under applicable Malaysian law.
How to submit a request: Submit your request via email to [email protected], including your full name, registered account number, and details of your request. All requests will be verified first to protect your account from unauthorised access.
Policy Changes & How to Contact Us
Anh10 reserves the right to update this Privacy Policy at any time to reflect changes in our privacy practices, legal requirements, or platform service expansions. Registered users will be notified of any significant changes via in-platform notifications or email.
Users are advised to check this page regularly. The "Updated" date at the top of the page reflects the latest version of this policy. Continued use of the platform after any changes are published constitutes your acceptance of the revised policy.
Contact the anh10 Privacy Team
If you have questions about this Privacy Policy, wish to raise a privacy-related complaint, or would like to exercise your rights as a user, please contact us:
- Email: [email protected]
- Service languages: Bahasa Melayu and English
- Response time: within three business days
Further Privacy Questions?
Visit our FAQ section for answers to the most common questions, or log in to manage your account settings.