Anh10 Responsible Gaming — A Self-Control Guide for Malaysian Users
Anh10 believes that online entertainment should stay fun and in control. This page provides guidance, self-control tools and support information to help users enjoy the platform in a healthy, responsible way.
If you feel your usage is becoming a problem, help is available. You don't have to face it alone.
Anh10's Commitment to Responsible Gaming
At anh10, user wellbeing matters just as much as the entertainment experience itself. Our platform offers a wide range of entertainment options including Sports Betting, cricket, virtual sports and Live Casino — all designed to be enjoyed in a controlled and responsible way.
We are committed to providing a safe environment where users can set their own limits, understand the risks, and access support resources whenever needed. Responsible gaming is not just a policy — it is a core value that guides every aspect of anh10's operations.
This page is a reference resource for all our users in Malaysia. We encourage you to read it, share it, and come back to it whenever needed.
Recognise the Signs of At-Risk Behaviour
Gambling problems often develop gradually. Recognising the early warning signs is the most important first step. Ask yourself honestly — have any of the following situations ever applied to you, or are they happening now?
Using money meant for daily necessities such as food, bills or loan repayments for gambling, or borrowing money from others for the purpose of betting.
Spending far more time than planned, and neglecting work, family, or health responsibilities in order to keep playing.
Continuing to play to "chase" lost money, which often leads to bigger losses and growing emotional distress.
Feeling anxious, irritable or stressed when unable to play, or using gambling as a way to escape problems or negative emotions.
Lying to family members or friends about how much time or money you have spent gambling, or hiding when you play.
Withdrawing from relationships, hobbies or activities you previously enjoyed in favour of spending more time gambling.
If you recognise two or more of the signs above in yourself, it may be time to pause and consider seeking support. Recognising the problem is a sign of strength, not weakness.
Setting Smart Time & Budget Limits
The best way to keep gaming enjoyable is to plan ahead — before you start playing, not after. Here is a practical guide you can follow:
Set a Budget Limit
- Set a maximum amount in MYR (RM) that you are willing to spend each week or month — and stick to it.
- Think of money spent on gaming the same way you would any other entertainment — like catching a movie or dining out.
- Never use savings, bill money or borrowed funds for gambling.
- If you reach your limit, stop playing for the day — no exceptions.
Set Time Limits
- Decide how long you will play before you start a session — and set a timer or reminder on your device.
- Take a break every 30 to 60 minutes. Get up, stretch, and do something else before deciding whether to continue.
- Avoid playing late at night or when you are feeling tired, stressed, or emotionally unsettled.
- Track how long you play each week so you stay aware of your usage patterns.
Self-Control Tools on the anh10 Platform
Anh10 offers several self-control options that you can activate at any time through your account settings or by contacting our support team. These tools are designed to help, not to penalise.
Set a maximum daily, weekly or monthly deposit limit on your account. Once a limit is set, it cannot be increased immediately — there is a waiting period to protect you from impulsive decisions.
If you feel you need a break from the platform for a set period, you can request a temporary account suspension lasting from a few days to a few weeks. This gives you space to reflect on your usage habits.
If you need a longer-term break, you may apply for a self-exclusion from the anh10 platform for an extended period. Contact our support team at [email protected] to begin the process.
To use any of these self-exclusion tools, log in to your account or contact the anh10 support team via email. All requests are handled with full respect and confidentiality.
Minor Protection
Anh10 takes seriously its responsibility to ensure the platform remains inaccessible to individuals under 18 years of age. All users are required to verify their age upon registration, and identity document verification may be required.
We encourage parents and guardians to use parental control software on devices shared with children. Keeping the online environment safe for young users is a shared responsibility.
- Do not share your anh10 account login credentials with anyone, including family members
- Log out of the platform whenever a device is shared with children or teenagers
- Use device security features such as a PIN or fingerprint lock to protect access
- Report to the anh10 team if you suspect any account is held by an underage individual
Life Balance & Seeking Professional Help
Online gaming should be just a small part of a balanced life — not the main focus. Healthy balance means keeping time for family, career, physical health, hobbies and social connections as your priorities.
Signs of a Healthy Balance
- Only play when you are in a stable emotional state
- Never borrow money for the purpose of gambling
- Family and work responsibilities are never neglected
- Able to stop playing at any time without feeling pressured
- Enjoying other activities beyond online gaming
Where to Get Help
If you or someone you know needs support related to problem gambling, professional resources are available in Malaysia. Don't hesitate to reach out — it's a brave and smart step to take.
- Talian Kasih: 15999 (Ministry of Women, Family and Community Development)
- Befrienders Malaysia: 03-7627 2929
- Contact the anh10 support team: [email protected]
Remember: Seeking help is a sign of strength. If you feel that gaming is starting to control your life rather than the other way around, it may be time to speak with someone you trust or seek professional advice. anh10 fully supports the decision to take a break or stop altogether when that is the best choice for your wellbeing.
Have a Question or Need Support?
The anh10 team is here to help. Visit our FAQ section for answers to common questions, or log in to manage your account's self-exclusion settings.